Refund policy

Rakkaus Art & Design – Store Policies

Custom-Made Products 

All products in my shop are made to order especially for you. Because each item is created on demand, all sales are final.

I am only able to offer a refund or replacement if:

  1. The product arrives damaged,
  2. The wrong item was sent, or
  3. There is a clear manufacturing error.

    If any of the above occurs, please contact me within 7 days of delivery with photos of the issue so I can work with my production partner to fix it quickly. Email me at infor@rakkaus.art

    Original Artwork

    All original artworks are one-of-a-kind. They are shipped with tracking and packaged with care.
    Because of their unique nature, all original artwork purchases are final sale.

    I will provide a refund or replacement only if the artwork is damaged during shipping. If this happens, please contact me within 48 hours of delivery with photos of the packaging and artwork so I can support you through the claim process.

    Shipping & Delivery

    • Tracking will be provided whenever available.
    • Any customs duties or import fees are the responsibility of the buyer.

    Order Changes & Cancellations

    Because items are created immediately after an order is placed, I am unable to cancel or modify orders once they enter production.

    Contact

    If you have any questions or concerns, please reach out anytime. I want you to feel supported and excited about your purchase.